Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • All your help requests will be attended to within maximum sixty minutes after the support ticket or e–mail was submitted. If your case needs additional assistance from a server admin, we’ll forward the support ticket or the e–mail to the person on duty, in a timely manner and will leave a note to let you know that more time will be required for reaching the optimal solution. Furthermore if you take advantage of our Administration Services package, any of the server management services included there will be performed whenever you desire.

  • Top quality support service

  • An Exceptional Help Desk Service

  • Our help desk support staff will be online for you round–the–clock should you require help with the Online Control Panel or with any of the apps that we have pre–installed for your convenience on the dedicated server. And if you require assistance tackling all the routine administration tasks on your dedicated web hosting server, you can order our Administration Services package, which includes data backup hard drive space, weekly OS updates, troubleshooting and installation services, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • We have provided the Online Control Panel with a detailed knowledge base, which features elaborate explanations of its features and functionalities. Also, we have created detailed video tutorials that will further reveal to you how to perform a certain operation or resolve a regularly encountered issue. All the instructional articles and the tutorial videos are readily accessible from each Online Control Panel section through the Help and Videos buttons situated in the upper right corner.