In case you’re a website owner, a problem may always emerge and it does not automatically have to be related to the hosting service itself. For example, something can go wrong when you update an Internet application or some important data could be edited or deleted mistakenly. Regardless of what the essence of the problem may be, you will need to contact the respective customer care staff and ask them to recover a backup or to assist you in dealing with the problem that you’re having. How timely they’ll do this will predetermine the amount of time that your websites will be offline. For specific websites such as social networking sites or e-commerce portals, a protracted inaccessibility can often mean losing users and money. That said, it’s rather important that you use the services of a hosting company that provides not only a good customer care service, but also a prompt one.

One-Hour Response Guarantee in Cloud Web Hosting

In case you’re using one of our Linux cloud web hosting and you’ve got a question or experience a certain predicament, you can get in touch with us 24x7 by posting a client support ticket or by sending an email and we guarantee that you will have an answer in less than sixty minutes. In case the issue can be solved, we’ll do it before we respond to you, whilst in case there is something that you need to do on your end, we’ll supply you with all the needed details – what possible solutions to try, what settings to check, etc. Typically, you’ll obtain a reply within maximum half an hour, which goes to say that waiting for hours on end or even for more than one day to get help is something out of the question. Our sixty-minute reply time guarantee is valid for any enquiry that you might have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a technical support ticket from your web hosting Control Panel or send an email concerning your semi-dedicated server, you’ll receive a response within less than sixty minutes. You can touch base with us whenever you like with regards to general, technical or billing issues and given that we are working night and day, you’ll always obtain support in no time. Based on the particular issue or question, we will supply you with more information, rectify the complication if it’s been caused by something within our reach or instruct you on what steps to take if you have to modify a particular setting for an app that we do not have access to. You can forget about waiting for an entire day for every response. The fact is, in most cases we respond to emails and tickets within twenty to twenty five minutes max.