A live chat is among the ways of communication offered by some web hosting suppliers as a part of their support service. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This way of communication is quicker as compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand something as compared to a telephone call with a representative. In addition, if the problem that you experience requires some time to be investigated and resolved, you're able to do something else at the same time instead of just waiting, like you would have to do if you call. Also, you can employ a live chat assistance service absolutely free provided that you have world wide web accessibility even if your website hosting supplier is located in a different country and they don't have a local phone number that you can call.

Live Chat Support in Cloud Web Hosting

As we consider the fact that various problems are often resolved when you talk with a live person, we provide a live chat service for all our potential and active clients. The chat is available every single day and our customer care representatives can assist you with a number of questions and problems. If you aren't our client yet, you can learn more about our cloud web hosting plans and the hosting platform in general to be certain that your websites will function effectively on our servers. In case you already have an account and you have some questions or you encounter any kind of problems with any of our services, you'll be able to get in touch with us through our live chat and we can provide you with the necessary information or help you troubleshoot the issue. You will have to open a trouble ticket for some issues that require more time or the expertise of a sysadmin, but for a number of common issues you can get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as part of our services, therefore if you have any questions concerning our semi-dedicated hosting, you will be able to speak with our customer support team at any time no matter if you've already obtained your account or not. In general, the chat service is for billing, pre-sales and basic questions and problems, still we can assist you with a lot of tech questions as well. We can help you pick the proper package for your sites if you do not have an account yet, we can reply any kind of billing questions or concerns you could have or we can assist you with setting up your new e-mail address on your computer or smartphone - all this will be done promptly since our live chat service is accessible all day long, each and every day. Every time you require assistance, you'll be able to talk with a representative and save considerable time.