If you’ve purchased a web hosting package and you’ve got some inquiries in regard to a particular feature/function, or in case you have bumped into a certain challenge and you need support, you should be able to contact the respective technical support team. All hosting providers deploy a ticketing system no matter if they provide other means of contacting them apart from it or not, since the easiest way to handle a problem most often is to post a ticket. This type of correspondence makes the replies sent by both parties simple to track and allows the tech support staff members to escalate the case in the event that, for example, a system administrator has to interfere. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you need to have no less than two different accounts to get in touch with the customer service staff and to actually administer the hosting space. Incessantly switching between the accounts may often be a bore, not to mention the fact that it takes a long time for the vast majority of web hosting companies to answer the tickets themselves.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from our company, you will never have to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket whilst you’re browsing your website files or configuring various settings. The ticketing system is being strictly monitored 24/7 by our customer support staff and the response time is maximum one hour, but it rarely takes more than 20 minutes to obtain support. Unlike other providers, we don’t charge more for using the ticketing system, so you can contact us as often as you want and request information regarding any billing or technical issue. You can also read a selection of articles, which will help you handle the most commonly encountered complications on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we’re using is built into the Hepsia Control Panel, which we have developed for our semi-dedicated hosting, so you will not need some other support platform to get in touch with our customer care staff – you can do this on the spot as soon as you confront a complication. Submitting a new ticket requires a couple of clicks and tracking down an older one is just as simple. With our clever search functionality, you can quickly track down any ticket that you have posted in the past. You can post a ticket whenever you wish as our tech support team members are working 7 days a week and reply in less than 1 hour, even though it seldom takes that much to receive support. With the Hepsia Control Panel, you will have everything in a single place and you can forget about logging in and out of two or more platforms to troubleshoot a simple problem.